Our customer service team are based in the UK and are open from 9:00am - 4:00pm GMT.

We aim to answer all email enquiries within 48 hours.

If you're not sure you have a suitable photo for one of our designs, you can check our handy detailed photo guide which explains exactly what type of photo is needed. A full photo guide is available from the main menu.

If after viewing the guide you are still not sure, you can email your photos to help@mightylittleportraits.comand our team will review and let you know if your photos will work.

Our artists will lovingly craft your portrait using a number of different digital techniques to ensure your child looks at their very best. We use professional tools, retouching techniques and photo editing to turn your original photo into a work of art.

Materials wise, we use only the highest quality paper and inks to produce our portraits which is why they look so sharp and vibrant.

Absolutely!

We usually aim to send a preview within 5 working days of you placing your order. However this can be longer at busy periods.

When placing an order, your photo and chosen design are sent to our talented team of digital artists who work tirelessly to blend your photo seamlessly into the portrait.

Every portrait is created this way and as such takes time. Due to this we are unable to offer a preview before purchasing.

You should expect to receive a preview within 5 working days of your photos being approved by our team, we will send an email to confirm this.

Or if you have chosen our Express Preview service this is cut down to 2 working days.

You will also receive a more accurate estimated preview date via email and we will keep you updated every step of the way.

Things that may delay your preview...

• If your photos have been rejected and we have requested new ones
• Changes to your order, such as size or design
• Changes to delivery address

Of course! We are proud to offer unlimited revisions and our team will work with you to make sure your portrait is perfect!

When requesting changes please be as detailed as possible in the changes you wish to be made, this helps our team fully understand what they need to do and cuts back on further delays.

Most changes are completed within 2 working days but extensive changes can take a little longer.

If you have received your preview but requested some changes, please allow up to 2 working days for these changes to be made and a new preview sent.

This time can increase depending on the changes requested.

You can cancel your order and receive a full refund up until the point your order has started processing. Due to the personalised nature of our products we cannot offer refunds on items which have already been reviewed by our team.

If your item arrives damaged however we will of course reprint and send a replacement item.

When a refund is issued you will receive confirmation via email. Please allow up to 10 working days for the funds to be deposited into your account.

After you have placed your order one of our expert team will check over your photos to make sure they meet all the requirements for a quality portrait. This process normally takes 1 working day.

We check everything from resolution, sharpness, distance from subject, angle the photo was taken at and other aspects. Uploading a suitable photo goes a long way to making sure your finished design is as good as it can be.

If for any reason none of your uploaded photos are suitable, our team will send a Request for New Photos. This will be sent via email and SMS (where available).

The email contains reasons why your images were not suitable and a handy guide to getting the best possible photos for your design. There will also be a link to send new photos which our team will review once uploaded.

After you have placed your order one of our expert team will check over your photos to make sure they meet all the requirements for a quality portrait. This process normally takes 1 working day.

We check everything from resolution, sharpness, distance from subject, angle the photo was taken at and other aspects. Uploading a suitable photo goes a long way to making sure your finished design is as good as it can be.

If we have sent a request for a new photo, it is usually for one of the following reasons...

BLURRY OR DARK
Please ensure your photo is sharp and taken in good neutral light. Also try to avoid direct sunlight as this can cast harsh shadows.

TAKEN FROM ABOVE
Photos taken at eye level always work best.

USED A SCREENSHOT
Please use original photos where possible, screenshots are often low quality.

AWKWARD POSTURE
Photos taken with the subject at an awkward angle such as laying down or looking over their shoulder are usually not suitable.

TAKEN TOO FAR AWAY
We just need a head and shoulders photo, so try not to use a photo taken at a distance.

FEATURES ARE MISSING
Make sure we can see all of your subject's face and head.

Digital copies are usually sent via email and/or SMS within 15 minutes of you approving your portrait design.

If you have not received your digital copy the first thing to do is check your Spam, Junk or Promotional folders as sometimes our emails can land in there.

If you have done this but still cannot find your digital copy please get in touch with one of your helpful team.

Yes we do! Wherever you are you can have your very own custom portrait.

Our delivery times do vary depending on your country though so please take this into account when ordering.

Once you have approved your portrait, your order will be sent to print. Depending on the item you have ordered printing time can vary from 1 - 3 working days. However most items are printed and shipped within 1 working day.

Below are our estimated delivery times once you have received your shipping confirmation email. Most items are sent via a tracked service which will give a more detailed estimated delivery date.

UK
2 - 3 working days after approval

Rest of the World
7 - 12 working days after approval

Unfortunately we are unable to accept returns due to the personalised nature of our products.

However if your item is lost in the post or arrives damaged, get in touch and we can arrange for a replacement to be sent out to you as soon as possible.

We always do our best to package our items as securely as possible, but accidents do happen.

If your item is lost in the post or arrives damaged, please send us an email at along with photos of the damage and we can arrange for a replacement to be sent out to you as soon as possible.

We do not offer express shipping as all of our products are shipped as quickly as possible as standard.

However we do have the option to decrease the waiting time for your preview, our Express Preview option means you will receive your preview within 2 working days rather than the usual 5.

We occasionally send items separately as some products take longer than others to produce or do not package well together

If you have ordered 2 or ore different types of product, e.g. a print and a canvas or a blanket and a framed print, these my arrive separately at slightly different times.

If however you have received your order and an item is missing please get in touch with us and we'll investigate and arrange for the missing item to be resent.

If you'd like to make any changes to your order, size, design, product, etc please get in touch with us as soon as possible.

Once you have approved your artwork we are unable to make any further changes.